Why Generalist IT
Fails Hotels
Hotels aren't like 9-to-5 offices. Your systems need to run 24/7/365. A server crash at 2 AM isn't just an inconvenience; it's a refund, a bad review, and a lost guest.
IT-Zilla was founded by experts with deep roots in hospitality. We understand PMS interfaces, POS urgency, and the critical nature of Guest Wi-Fi.
24/7 Operations
Support that never sleeps, just like your front desk.
Guest Wi-Fi
High-density solutions that eliminate complaints.
PCI Compliance
Securing guest data and payment transactions.
PMS & POS
Expert support for Micros, Opera, and more.
Tailored Hotel Solutions
From the back office to the guest room, we cover every inch of your property's digital footprint.
Property Management Systems (PMS)
We act as the liaison between you and your PMS vendor, ensuring updates, interfaces, and hardware run smoothly.
Point of Sale (POS) Support
Ensuring your restaurants and bars can keep selling. We support major hospitality POS platforms.
Guest & Admin Networks
Secure, segmented networks that prioritize guest streaming while protecting back-office data.
Conference & Event IT
On-demand support for high-stakes meetings and events requiring dedicated bandwidth and AV setup.
Door Lock Systems
Integration and server support for keycard systems like VingCard, Kaba, and Salto.
Disaster Recovery
Because a hotel can never stop running. We ensure you have backups and failovers in place.